Knowledge Base

How do I create an app password?

  1. Sign in to webmail and open Preferences → App Passwords. In the Classic web client, open the Security tab.
  2. Under Name this client, type a name you'll recognise later, for example iPhone 16 or Outlook on the office PC.
  3. Under Allowed protocols, tick what the app uses:
    If you set the app up as…Tick
    IMAP or POP (most mail programs, and iPhone "Other" accounts)IMAP (or POP3) and SMTP submission
    An Exchange account on an iPhone, iPad or Android phoneActiveSync
    Outlook for WindowsMAPI over HTTP
    An Exchange account in Apple Mail or Outlook for MacExchange Web Services
    Calendars and contacts (CalDAV / CardDAV)CalDAV / CardDAV

    Not sure? Tick everything the device might use. You can remove the password and make a new one at any time.

  4. Click Create Password.
  5. Copy the password straight into your mail app's password field. It's shown only once. The spaces are only there to make it easier to read, so you can type it with or without them.

Your email address, server (mail.redmail.com) and port settings stay exactly as they are. Only the password changes.

You can have up to 20 app passwords at a time.

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